Connected Customer - Market Update

Forbes: Connected Customer Experiences: The Case For A Strong Vision And Plan Although evolving technologies like generative AI promise to elevate their experiences, customers are wary of the risks involved, according to the sixth edition of Salesforce's State of the Connected ... Network World: Why Retailers Value Wi-Fi and Location-Based Services for New Connected Customer Experiences Why Retailers Value Wi-Fi and Location-Based Services for New Connected Customer Experiences VentureBeat: Simon Data lands $54M for a ‘fully connected’ customer data platform Business Insider: Reltio Connected Customer 360 Marks Milestone for Cloud Data Management Innovator When business leaders think about the digital customer experience (also referred to as CX), their minds often go to modern channels such as email, social media and SMS text, which now serve as the ... Today’s customer experience economy requires a renewed vision for data, a modified definition of value and a fresh approach to innovation.

The past few years have driven cosmic shifts in the ways ...