The Business Journals: IntelePeer CEO on how AI is changing customer service in retail Retail TouchPoints: Study: 73% Of Shoppers Spend More In Response To Good Customer Service Retail Dive: Shoppers want personalization online, in-store and on customer service calls Retail TouchPoints: Rogers & Hollands Boosts Customer Service With Mobile POS System Most consumers don’t shop with a brand solely because of the products or services it offers—88% of customers say the experiences they have with that brand are just as important. As such, providing ... Mobile technology is changing the retail industry.
Customers expect to use options like mobile payments, and businesses must use such tech to stay competitive. Measuring the bottom-line effects of customer service has traditionally been difficult, but a new study quantifies its impact: 73% of consumers say that good customer service encourages them to spend ... Study: 73% Of Shoppers Spend More In Response To Good Customer Service Rogers & Hollands, an omnichannel jewelry retailer, recently implemented Oracle Retail Xstore Point-of-Service throughout its more than 70 stores. The retailer has utilized the mobile system to ...
