Customer Service Performance Metrics - Market Update

Conversocial, a provider of social media tools, has launched the Conversocial Analytics Platform (CAP) designed to provide a range of new analytics focused on customer service performance. Inc: These 6 Customer Service Metrics Will Show You What You’re Doing Right–and Wrong These 6 Customer Service Metrics Will Show You What You’re Doing Right–and Wrong Business Wire: Avangrid Reports Significant Gains in Customer Service Metrics Across its Utilities ORANGE, Conn.--(BUSINESS WIRE)--Avangrid, Inc. (NYSE: AGR), a leading sustainable energy company and a member of the Iberdrola Group, announced today improved customer service metrics across its ...

Newsday: Top PSEG LI execs got bonuses in 2022 as company missed key customer service metrics PSEG Long Island’s top four executives received bonuses exceeding $130,000 for 2022 — the same year that a new LIPA report says the company missed key customer service metrics. Total compensation ... Top PSEG LI execs got bonuses in 2022 as company missed key customer service metrics