Salesforce Omni Channel Routing - Market Update

Salesforce's telephony partners can now implement external routing directly in Salesforce Omni-Channel. In the Summer 2017 release customers can request to have this feature enabled, and have their ... Business Wire: NICE inContact Announces Support for Routing Omnichannel Interactions Natively in Salesforce Live Agent NICE inContact Announces Support for Routing Omnichannel Interactions Natively in Salesforce Live Agent About NICE inContact CXone Agent for Salesforce NICE inContact CXone Agent for Salesforce enables contact center agents to handle omnichannel interactions in a consolidated interface, while ...

Virgin Media has implemented a range of Salesforce platforms to support omni-channel sales across its entertainment and communications services. The company has deployed Salesforce Service Cloud, ...